SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YourBags.Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbags.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
I am satisfied with the article thank you very much I recommend the store
Good quality but smaller than expected.
The color is the size are not as in the picture. The bag is smaller and darker
OK
Excellent handbag, not big, pockets inside on the locks. Minus that there is no rivet on top, but otherwise very satisfied. No thread, no smell. Let's see how they will be worn. With the store did not communicate (there was no need) delivery to Samara for about a month. Seller, shop and this product recommend uniquely!
The bag is cool. For such a price. Came within a month. Track tracking.
Bag looks very nice looking. All finished neatly. Interior Space equipped with compartments. Top! Had slightly larger may be.
The bag is chic and looks expensive
Just like the description charm me!
ok
good
Everything is fine, only went the order Very long.
Handbag cute. Staranie odszyta. No bad smell. Very fast delivery. RECOMMEND
Fire!
A beautiful bag, came not crumpled, everything is fine. The smell is present.
I order a second time. The product corresponds to the description completely. I'm happy, it's a pity that not all colors can be ordered from Russia, black ordered from China, delivery twice longer, almost a month
Very serious store, I received my article with a broken zipper. After claiming the refund was very very fast. Take the time to analyze your problem and find a solution within 24 hours. I recommend.
beautiful bag, thanks
OK.
Quality is good, delivery is fast! Color match! Super!
good
Excellent bag, looks good, mom is delighted, delivery less than a month
Bag was ordered 11.09 came 09.12 not big Average ..
A bag for your money, there is a small marriage. I will add a comment later. Shipping fast!
Nice handbag. The seams are neat, everything is in its place. I did not communicate with the store. Delivery by courier. A little crumpled but it's not critical. There's almost no smell.
The bag is cool, very roomy. Came to Mo pretty quickly.
The bag to the Moscow region reached for 3 weeks, the seams are neat, pleasant to the touch, the smell was not, in general everything is fine.
Wonderful Bag!!! Very beautiful. Thank you.
Handbag is cute, well made. Not xaduza not złamała the Wsam once.
I had to modify the button and so the materials are excellent shape keeps
beautiful, beyond my imagination..
very nice bag, well packed
Wonderful Bag, high quality, big, came well packed and smoothly. Loved
Came quickly, with a courier to the door, the bag is good, quality!
A huge SFOR store, for prompt delivery, the bag came earlier for 10 days) the quality is good, for such money and it is not a pity that you buy a bag for 12 thousand) and it's a pity to wear, and here on nature, to work) normally roomy) price and quality
A little small compared to the photos but very pretty
Quality is a pass, can be confused with a 60 euro bag
Corresponds to the description. There are no complaints about quality.
Great Trader!
Very quickly delivered by courier service. There is a small smell
Only 2,5 week delivery to Polish! Handbag divine! But less than the spodziewałam that barely fits A4. But and so worth❤️
Very cool
The bag is smaller than in the photo, the quality is not bad, sewn neatly. Delivery is fast, 3 weeks to the Khabarovsk Territory, I advise the store.
I liked the bag, it corresponds to the description, odorless, slightly wrinkled on one side but not critical, I recommend the store.
Beautiful
Ordered 11.11 courier brought 20.11. Bag
This bag is so beautiful, I love it. Thank you store, it arrived in Nigeria in three weeks. I recommend
Super quality. matches the photo, looks like an expensive bag.
The quality is excellent